GLAM Alumna Brings E-Commerce Expertise to NC Luxury Brand

When Macie Flynn was a Worldwide Luxury and Management (GLAM) graduate student, she met GLAM advisory board member Lyn Conger at a networking event in New York Metropolis. They talked about their mutual ties to Charlotte and how Instagram can be an successful internet marketing tool for a organization.

Conger admired the use of Instagram by Hampden, an upscale women’s garments retail outlet in Charleston where by Flynn worked before she enrolled in the GLAM method. Flynn mentioned with Conger her passion for e-commerce. 

Their communicate led to a a few-thirty day period, complete-time, paid internship for Flynn in 2020 at Taylor Richards & Conger (TRC), the luxurious clothier in Charlotte of which Conger is a taking care of associate. Afterward she recognized complete-time employment with TRC.

“I took what I realized from GLAM and Hampden, and now I’m using it all to make e-commerce function for TRC,” the 2020 graduate states. 

And it’s functioning quite effectively — e-commerce profits have enhanced each month considering the fact that final May possibly, and the women’s Instagram account, which Flynn manages, has extra followers now.

Which is a large reduction for Conger simply because covid-19 has offered his most significant business challenge considering the fact that his career started in 1982. TRC was closed for two months early on in the pandemic. 

“I felt we necessary a more substantial footprint relative to our place in our market. Getting a common brick-and-mortar keep with minimal marketing and advertising abilities other than traditional advertising, we, like other thriving stores, experienced to embrace an e-commerce platform,” he states. 

Flynn has served TRC embrace e-commerce by making an engaging, user-friendly website that features site visitors a memorable knowledge, developing a LinkedIn presence for the retail outlet, maximizing Instagram with regularity in pictures and other steps.    

Flynn on the work at a photoshoot with a TRC design.

Prior to the pandemic, TRC’s bare-bones web page was not interactive. Now, it stands out to other enterprises in the upscale clothes field. “People say our internet site is better than any impartial apparel store that makes use of an e-commerce system,” Conger states. “The presentation is seriously gorgeous.”

A striking presentation is significant to attract a huge range of clients, geographically and age-wise. 

“Having the stability blanket of the internet site for customers everywhere in the globe to see what TRC has to present puts the retail store at relieve through a world pandemic,” Flynn says. 

In the internship, she developed the TRC web site from scratch, teaching herself coding, Photoshop and other functions. “I drew from my own user experience shopping on the internet to make the website what I considered men and women would want,” she suggests, “and as effortless to use as possible.”

In addition to the internship, GLAM programs on enterprise administration and public speaking, and finding out about source chains and margins in the program, served get ready Flynn to be successful at TRC. 

GLAM is a joint program of Poole University of Management’s Jenkins Graduate School of Management and SKEMA Business enterprise School’s Paris campus. Learners generate a master’s of  management diploma with a focus in world-wide luxury from NC State and a master of science in world luxury administration from SKEMA.

“She experienced terrific traction early on, specified her background and knowledge,” Conger suggests. “What we necessary — and Macie has fulfilled it — was a comprehensive-time social media/engineering individual. She has the ability to offer as a great deal as any individual operating in the retail store. The aim is to make e-commerce a practical profits path that could compete with any salesperson.” 

He ideas to mature TRC’s e-commerce to represent a important percentage of profits.

“Macie has lifted the bar for our means as a specialty shop to seriously polish and professionalize our general internet marketing energy. Appropriately, that has enhanced the e-commerce system by means of true enterprise transactions,” states Conger, who gained a bachelor’s degree in organization administration from NC State in 1982. 

Flynn’s perform at TRC has not been with no challenges, from developing the site to mastering about men’s clothing. “I could not even convey to you an regular men’s shoe size when I started,” she says. “I’m even now discovering a ton.”

Despite issues, it is satisfying for her to see promising results from her do the job. 

“My most loved portion of my career is when I deliver an electronic mail to our subscribers, and in a few of minutes there’s an on the internet get. I can undoubtedly see the function I’m performing owning a direct impression on our product sales,” Flynn claims. “I actually see myself getting a long run in e-commerce. Possessing another person purchase a little something from an email…shows that that’s the route the fashion environment is headed.”